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The LOVES Framework

After my recent interview with Love’s Travel Stops, I was inspired to create a customer experience framework that could elevate service standards across various workplaces. This led to the development of the LOVES framework, which I believe can significantly enhance customer interactions. I hope you find it valuable and consider implementing it in your own […]

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The DOPAMINE Framework

Short Paper – Draft 1 Dopamine is a neurotransmitter that plays a critical role in how we experience pleasure, motivation, and reward. Often referred to as the brain’s “feel-good” chemical, it activates our reward centers, reinforcing behaviors that lead to positive experiences. When we engage in enjoyable activities—like eating, exercising, or using social media—dopamine is […]

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